• Madame Surtô items are vintage (second hand), whether they are clothing or decoration, not being eligible for exchange.
  
• We guarantee that all available articles have proper information and description, where we point out the marks of time that have affected the product throughout its existence. It is natural for there to be some wear and tear on vintage pieces. Product images may show slightly different colors from the actual product, due to lighting. Therefore, we only accept returns upon presentation of proof that the item arrived at your home with defects not previously specified in the post, through images and videos.
  
• The cost of return shipping is the responsibility of the buyer. If you have any questions regarding an article, please contact us using the contact form or our contact email: madamesurtokiloshop@gmail.com. We do our best to serve you, seeking to evaluate each case and responding as quickly as possible. We ask that you contact us before taking any action regarding your purchase, so that we can reach a fair agreement together for both parties.
  
• To be eligible for a RETURN, the item must comply with the following guidelines:
  
  1. The original label of the product must not have been removed
  2. It must be returned in the original packaging.
  3. The item must not have been used, washed and/or altered in any way.

CHECKOUT

• We ask that before proceeding to Completing your Order/Checkout, confirm all data, description, images and measurements regarding the product. If there are any questions, please contact us before finalizing your purchase, as all sales are final.

CANCELLATION and REFUNDS

• If you need to CANCEL an order, we inform you that you can do so within 1 business day, given that we still have time to process the order. It is only possible to refund the customer who canceled a purchase before it was shipped. After delivery of the order to the shipping service, the purchase can no longer be canceled as it is in transit.
• To be eligible for a refund, the buyer must email us (madamesurtokiloshop@gmail.com) a proof of purchase and photo evidence that the item has been misrepresented. This action must be taken within the legal period of 14 days after the date of receipt of the order at your address. Refunds and returns will not be accepted after this period.
  We will check the eligibility of the item for return, answering if it will be possible or not.
  If accepted, we will send you all the information necessary to proceed with the return of the goods.
  We will email receipt of returned merchandise and proceed to inspection; subsequent notification of approval or disapproval of the refund will be received by the buyer in the same way.
  If approved, the refund will be automatically processed through the original payment method within a certain period of days (depending on how each payment method is processed).